Refund and Cancellation Policy

This Refund and Cancellation Policy outlines the process by which you may cancel an order or seek a refund for products or services purchased through the Platform.

1. Cancellation Policy

1. Cancellation requests will be considered only if made within 7 days of placing the order.
2. Cancellation requests may not be entertained if the order has already been communicated to the seller/merchant listed on the Platform and the shipping process has been initiated, or if the product is out for delivery.
3. In such cases, you may choose to reject the product at the time of delivery.
4. Exchange, Damaged , Replacements and defective products will be delivered within 5-7 working days.

2. Non-Cancellable Items

However, refunds or replacements may be provided if the user can establish that the quality of the delivered product is defective or unsatisfactory.

3. Damaged or Defective Products

1. If you receive a damaged or defective product, please report the issue to our customer service team.
2. Such complaints must be reported within 7 days of receiving the product.
3. The request will be reviewed after the seller or merchant listed on the Platform verifies and confirms the issue at their end.

4. Product Not as Described

1. If you believe that the product received is not as shown on the Platform or does not meet your expectations, you must notify our customer service team within 7 days of receipt.
2. After reviewing your complaint, the customer service team will take an appropriate decision regarding refund or replacement.

5. Manufacturer Warranty

For products that come with a manufacturer’s warranty, all warranty-related complaints should be directed to the respective manufacturer.

6. Refund Processing

1. Once a refund request is approved by Golden Age Media, the refund will be processed within 7 days.
2. Refunds will be made using the original mode of payment or any other method deemed appropriate.