Privacy Policy
Introduction
This Privacy Policy describes how Golden Age Media and its affiliates (collectively, “Golden Age Media”, “we”, “our”, “us”) collect, use, share, protect, or otherwise process your information and personal data through our website https://goldenagemedia.in/ (hereinafter referred to as the “Platform”).
You may browse certain sections of the Platform without registering with us. We do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information, or availing any product or service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to laws applicable to data protection and privacy.
If you do not agree with this Privacy Policy, please do not use or access our Platform.
Collection of Information
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship, and related information provided from time to time.
The information we may collect includes, but is not limited to:
- Name
- Date of birth
- Address
- Telephone/mobile number
- Email ID
- Proof of identity or address
With your consent and in accordance with applicable laws, we may also collect sensitive personal data such as:
- Bank account details
- Credit or debit card or other payment instrument information
- Biometric information (such as facial features or physiological information), where required to enable specific Platform features
You always have the option to not provide certain information by choosing not to use a particular service or feature on the Platform.
We may also track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis.
We collect information related to your transactions on the Platform and on third-party business partner platforms. When third-party business partners collect your personal data directly from you, their privacy policies will apply. We are not responsible for the privacy practices or content of such third-party privacy policies, and we encourage you to review them carefully before disclosing any information.
If you receive any communication claiming to be from Golden Age Media requesting sensitive information such as debit/credit card PINs, net-banking credentials, or mobile banking passwords, do not share such information. If you have already shared such details, please report it immediately to the appropriate law enforcement authorities.
Use of Information
We use your personal data to:
- Provide the services you request
- Assist sellers and business partners in handling and fulfilling orders
- Enhance customer experience
- Resolve disputes and troubleshoot problems
- Inform you about online and offline offers, products, services, and updates
- Customise your experience on the Platform
- Detect, prevent, and protect against error, fraud, and criminal activity
- Enforce our terms and conditions
- Conduct marketing research, analysis, and surveys
Where we use your personal data for marketing purposes, we provide you with the option to opt out.
Please note that your access to certain products or services may be affected if you do not provide required permissions or information.
Sharing of Information
We may share your personal data:
- Internally within our group entities, affiliates, and corporate entities to provide access to their services and products
- With sellers, business partners, and third-party service providers, including logistics partners, payment instrument issuers, reward program partners, and other payment service providers selected by you
Such sharing may be necessary to:
- Provide our services and products
- Comply with legal obligations
- Enforce our agreements
- Support marketing and advertising activities
- Prevent, detect, and investigate fraud or illegal activities
We may disclose personal or sensitive personal data to government authorities or law enforcement agencies when required by law or in good faith belief that such disclosure is necessary to respond to legal processes such as court orders or subpoenas.
We may also disclose information to protect our rights, property, or safety, or that of our users or the general public.
Security Precautions
We adopt reasonable security practices and procedures to protect your personal data from unauthorised access, loss, misuse, or disclosure.
When your information is in our possession or when you access your account, we follow security guidelines and use secure servers where applicable. However, transmission of information over the internet is not completely secure and may involve risks beyond our control.
By using the Platform, you acknowledge and accept the inherent security risks associated with data transmission over the internet. You are responsible for maintaining the confidentiality of your login credentials and password.
Data Deletion and Retention
You may delete your account by visiting your profile and settings on the Platform. Account deletion will result in loss of all information associated with your account.
You may also contact us using the details provided below for assistance with deletion requests. We may refuse or delay deletion in case of pending grievances, claims, shipments, or other services.
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable law. We may retain certain data to prevent fraud, future abuse, or for other legitimate purposes. Anonymised data may be retained for analytical and research purposes.
Your Rights
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
Consent
By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and processing of your information in accordance with this Privacy Policy.
If you provide personal data relating to another person, you confirm that you have the authority to do so.
You consent to being contacted by us, our affiliates, partners, and third parties via SMS, instant messaging applications, phone calls, and/or email for purposes outlined in this Privacy Policy.
You may withdraw your consent by writing to the Grievance Officer using the contact details below, with the subject line:
“Withdrawal of consent for processing personal data”
Please note that withdrawal of consent is not retrospective and may affect our ability to provide certain services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our information practices. Significant changes will be notified in accordance with applicable laws. We encourage you to review this page regularly.
Grievance Officer
Golden Age Media
Designation: Manager
Company Name & Address: S-7 First Floor Okhla Phase II New Delhi 110020
Contact Details:
Phone: 8506805060
Working Hours: Monday – Friday (9:00 AM – 6:00 PM)